218 Privacy Policy — How We Protect Your Personal Information
Your privacy is 218's top priority. This document clearly explains how our platform collects, uses, stores, and protects your personal data as a Malaysian user. Please read it in full before registering or using 218's services.
Effective Date: 1 January 2026. This policy applies to all users accessing https://218.wine
- Information Collected
- How Your Information Is Used
- Cookies & Tracking
- Data Storage & Security
- Third-Party Sharing
- User Rights & Contact Us
1. Information Collected by 218
When you use the 218 platform, we collect several categories of information to keep the service running smoothly and securely:
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and the password you set. This information is required to create and verify your account identity.
Device & Browser Information
When you browse the 218 platform, our systems automatically record your IP address, device type, operating system, browser, screen resolution, and time zone. This data is used to optimise your platform experience and identify suspicious activity.
Payment Information
To process deposits and withdrawals in MYR, we retain your payment method details, including partial bank account numbers, account holder names, and transaction history. Credit or debit card details are not stored directly on 218's servers — they are processed through encrypted payment providers.
Usage Data
We record gameplay activity, bets placed, games played, session duration, and login frequency. This data is used to improve the platform and maintain game integrity.
2. How Your Information Is Used
Account information is used to verify that you meet the minimum age requirement and to prevent identity fraud and multiple account ownership.
MYR payment data is used solely to securely process your deposits and withdrawals through supported local payment channels.
Usage data helps 218 understand how users interact with the platform, allowing us to improve the interface, loading speed, and game selection.
Device and IP information is used to detect unusual login activity, unauthorised access attempts, and suspicious behaviour in real time.
Your email address and phone number are used to send important account notifications, transaction confirmations, and policy updates. We do not send marketing communications without your consent.
218 retains transaction records and account information to meet Malaysian legal compliance requirements, including applicable anti-money laundering obligations.
3. Cookies & Tracking Technologies
The 218 platform uses cookies and similar tracking technologies to enhance your browsing experience. The following types of cookies are in use:
Session Cookies: Temporary cookies that are deleted when you close your browser. Used to maintain your logged-in status throughout the current session.
Preference Cookies: Saves your personal settings — such as preferred language and display preferences — so you don't have to reconfigure them each time you log in.
Analytics Cookies: Helps 218 understand which pages are visited most often, how long users spend on each page, and common navigation paths. This data is processed in aggregate and does not directly identify individuals.
Security Cookies: Used to detect suspicious login attempts and protect your account from unauthorised access.
You can manage or delete cookies through your browser settings. Keep in mind that removing certain cookies may affect platform functionality, such as staying logged in.
4. Data Storage, Security & User Rights
Storage & Retention Period
Your personal data is stored on encrypted, secured servers. 218 retains active account information for as long as your account remains active. After account closure, data is kept for the period required under Malaysian law before being securely deleted. Financial transaction data in MYR is retained for a minimum of seven years in accordance with financial audit requirements.
Third-Party Sharing
218 does not sell, rent, or share your personal data with third parties for advertising or marketing purposes. Data is only shared in the following circumstances: with payment providers processing your MYR transactions, with legal authorities when required under Malaysian law, and with technical service providers supporting platform operations under strict confidentiality agreements.
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Right to Access You have the right to request a copy of all personal data 218 holds in relation to your account. Requests can be submitted to the support team.
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Right to Rectification If any information we hold about you is inaccurate, you may request a correction through your account settings or by contacting 218 support.
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Right to Deletion You may request deletion of your personal data following account closure, subject to the minimum data retention periods required by law.
5. Policy Changes & How to Contact Us
218 reserves the right to update this privacy policy at any time to reflect changes in data handling practices, Malaysian legal requirements, or platform improvements. When material changes are made, registered users will be notified via email or in-platform notification.
You are encouraged to review this page periodically. The effective date at the top of this document will be updated whenever changes are made. Continued use of the 218 platform following any policy changes will be considered acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your privacy rights, please reach out to the 218 support team at the following email: [email protected]
Our team will respond to privacy-related requests within seven business days of receipt. For general questions about your account and the platform, please refer to 218 FAQ section first, as most answers can already be found there.
Your Data is Protected — Register with Confidence
218 puts the security of every Malaysian user's personal information first. With protected privacy and secure MYR transactions, you can play with peace of mind. Register your account today or check our FAQ for more information.